Our ISO-certification provides transparancy and a generel overview of FH Automation
In 2007, FH Automation was ISO 9001-certified and that has provided the company with much more than a fine diploma to hang on the wall. All working practices are reviewed on a regular basis which means that inefficient, price-increasing or quality-reducing habits cannot sneak in through the back door and gain a footing.
ISO 9001 is the most widely-used certification with a distinct customer focus. A certificate not only documents that the company is in control of product quality but also that the more business-oriented processes are controlled.
The certification has provided proof on paper that all our working practices are described which means that, in principle, all employees could be replaced tomorrow and still be certain that work would be carried out as it was previously, says Lars Farsø, Managing Director of FH Automation.
All working procedures are described
FH Automation has always very much focus on quality control and process optimisation. However, this certification helps to control the quality and the working procedures of all stages of processes. By way of example, receipt of goods is described in detail to ensure that the employee carries out the same checks for transport damage and achieves the transport documentation in completely the same manner.
This also means that I cannot accept receipt of a package if I happen to be at the gate when the carrier arrives. It is important that the right employee carries out the task to ensure a completely uniform quality. The various employees are entrusted with their tasks, says Lars Farsø.
These descriptions also ensure that ”worst practice” cannot sneak in through the backdoor, as is often the case in companies which are not certified. Without the descriptions, employees in a function can slowly start to develop habits which either cause an unnecessary use of resources or may adversely affect the quality.
Systematisation ensures effort
Working towards becoming ISO-certified was not much different from the endeavours always undertaken by FH Automation. However, with determined controls carried out by the consultancy agency responsible for the ongoing auditing, everything is set in system. Where internal controls and process optimisation were previously something which could be postponed until it was more convenient, it is now an unavoidable part of the planning process.
Maintaining the certification costs a small amount of time and money, but I am convinced that it is money and time well spent. Firstly, because there are customers which require that we have the ISO-certification and, secondly, it adds transparency which makes it much easier for ourselves to retain an overview of all stages of a process, says Lars Farsø.